Oh my gosh, was it a full moon yesterday? I cannot figure out how all the nutcases came out on the same day. I had 3, yes 3 people hang up on me yesterday and several more who ranted like crazy people even when it was clearly something they had done to create the problem.
Although I am new at this I assure I wasn't rude to any of them. Two hang ups were furious that I couldn't give them information on accounts that were not in their names. Ooops, my bad for protecting the privacy and security of someone elses account.
One guy paid the wrong account 3 times at his bank. How was that our fault? Does your phone company call you and say why are you paying on an acct that you don't owe on? No. They post the payment and send you your statement showing a credit. Duh. I can't change your payment to whatever I feel like in the end unless you ask me to. So ask me asshat and I am happy to help you.
Forgot your password for the website access? How is that my fault. Look, look at the big blue letters that say "Forgot Your Password" and click on those. Uh-huh, now that's a big boy. Good boy. Sorry I was so inept by not knowing you secret, private password.
Now don't get me wrong they were not all nasty.
I spoke with the most wonderful, sweet customers some of whom were in the same position as these previous people. They were cheerful even though they had a problem. They were understanding that I couldn't give out information and would happily add their names to the account with the okay from the account owner. They thanked me profusely for all my help telling me how wonderful I had been to deal with.
I will think of these nice people and forget the nasty ones...now that I have let steam out here.
Thank you for calling and have a nice day.
(I don't actually tell them to have a nice day because I find that empty and hollow)
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