http://www.flickr.com/photos/bradbridgewater/4315410572/Oh my gosh, was it a full moon yesterday? I cannot figure out how all the nutcases came out on the same day. I had 3, yes 3 people hang up on me yesterday and several more who ranted like crazy people even when it was clearly something they had done to create the problem.
Although I am new at this I assure I wasn't rude to any of them. Two hang ups were furious that I couldn't give them information on accounts that were not in their names. Ooops, my bad for protecting the privacy and security of someone elses account.
One guy paid the wrong account 3 times at his bank. How was that our fault? Does your phone company call you and say why are you paying on an acct that you don't owe on? No. They post the payment and send you your statement showing a credit. Duh. I can't change your payment to whatever I feel like in the end unless you ask me to. So ask me asshat and I am happy to help you.
Forgot your password for the website access? How is that my fault. Look, look at the big blue letters that say "Forgot Your Password" and click on those. Uh-huh, now that's a big boy. Good boy. Sorry I was so inept by not knowing you secret, private password.
Now don't get me wrong they were not all nasty.
I spoke with the most wonderful, sweet customers some of whom were in the same position as these previous people. They were cheerful even though they had a problem. They were understanding that I couldn't give out information and would happily add their names to the account with the okay from the account owner. They thanked me profusely for all my help telling me how wonderful I had been to deal with.
I will think of these nice people and forget the nasty ones...now that I have let steam out here.
Thank you for calling and have a nice day.
(I don't actually tell them to have a nice day because I find that empty and hollow)
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Thank you for bringing a smile to my face...
ReplyDeleteIs the full moon responsible for weirdos and nutcases, then? Ahh, that explains so much!!!
ReplyDeleteFun post, sorry you went thru that though.
Hugs
Lola xx
LOL, Laurie..My mom used to say that all the time about the full moon.
ReplyDeleteSo I get this call ...He says I am not using enough oil...So I say,.. so do you want me to open the windows and let the heat out???
I mean really, aren't we supposed to be conserving.
So, the crazy train goes both ways!
Naw you just get asshats. Just tell them to reach down between their legs pull the stick out of their azz and they will feel so much better and possbily even be smarter. Gotta love humans!!!!
ReplyDeleteI can understand how it could be so frustrating, Lori. Hope you have a better day today..Christine
ReplyDeleteI believe in that full moon phrase. Seriously! They all come into the store and rant and rave, and steal things whenever the full moon comes around.
ReplyDeleteMaybe we should outlaw full moons....
Oh BTW.....have a nice day. Giggle.
Jen
Didnt' you know that all nuts come out at the full moon?? LOL! I don't know why, but they do!
ReplyDeleteI don't think it was a full moon, but it certainly felt like it at my end of things as well.
ReplyDeleteLet's just call it,
"Asshat Day"
LOL
Hope you have a better one today!!!
Don't tell me what kind of day to have! j/k Hope today is better for you and it was just a "phase". haha I crack myself up!
ReplyDeleteNo, I don't think it was a full moon.... people are just asses. Hope today is better :-)
ReplyDeleteI think it is a full moon every day you work for the public. I, on the other hand, try to be as polite as I can when doing business...because I have been on both ends. Have you noticed how one nice person can wipe out about three bad ones with their kindness?
ReplyDeleteJust remember the one.
It sounds like your new job is challenging to say the least. But I agree with Gail that one kind person can make up (sort of) for three bad people. And since I don't want to sound like a Pollyanna, feel free to rant anytime you want! :-)
ReplyDeletexoxo
Janie
Mother said there'd be days like this.
ReplyDeleteOoooooooh ... those grouchy people have NO idea who they're dealing with, do they? If you ever unleash the full power of your wit and sarcasm ... well, as Mr. T used to say back in the '80s, "I PITY the fool!"
ReplyDeleteWarm hugs,
Bill
the joys of customer service
ReplyDeleteWhen I worked in the hospital I always knew when the full moon was out...as were all the crazies! It's amazing how strange people can be over those kinds of things, I worked customer service right out of college and would just have to bite my tongue sometimes. You know...the customer is always right..;p
ReplyDeleteSupposedly, there is no scientific link between the full moon and people acting crazy. Apparently, none of these scientists have ever worked with the general public during a full moon. Working in a vet clinic, you can imagine the stories I have. But since this is a comment, and not a novel, I'll let you use your imagination. Hope the rest of your week gets better! Kathy
ReplyDeleteI was a bartender for about fifteen years and we never had to look to sky to see if the moon was full. Only thing worse than what you experienced is the crazies on alcohol!
ReplyDeleteWhat?? You didn't tell anybody off and tell them they were loonies? LOL I am so very proud of you, Lucy. I know you had to bite your tongue. And I know you want to keep your job! tee hee I know how it is when you work in a customer service field. I have had to count to ten many times so I wouldn't kill someone. Now I only have to deal with ONE crazy man who wants my full attention every waking hour of the day.... Not really, but he is getting on my nerves somewhat! No wonder wives whose husbands retire say they drive them nuts. Hugs, Ethel
ReplyDelete