**UPDATE**
Electrolux has reimbursed me for the cost of the part only. That was about half of my bill.
It is better than nothing.
I will say that this only came about once I took to social media with my complaint. Until I started discussing it on their Facebook page I was getting nowhere. Suddenly they wanted to look into it further.
I am still not impressed by the whole situation and will not buy their products or deal with Sears any longer.
The cheque came yesterday.
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In 2009 we bought a new gas range from Sears. It was a Frigidaire Gallery series and it was not cheap. Today it is $1600.00 for the same stove with the same warming drawer and the convection oven which mine has. 
Within a few months of the warranty expiring we experienced problems with the keypad that controls the gas oven, clock, self cleaner, convection, timer etc.
Some of the numbers wouldn’t work no matter how you pressed on them. We worked around it for a while using the 6 instead of the 5 when setting temperatures. Then we called the repairman. He came by and checked it out. Unplugged the keypad from the back of the stove and when he plugged it back in it was working again. Just a reset apparently.
This keypad has steadily been failing, number by number, since then. More numbers. The convection button.Then the timer. The last straw was when we could no longer shut off the gas oven. The keypad was dead, other than the clock. In order to shut off the oven we had to cut the power to that part of the house so that when we turned the power back on the oven had shut down. I consider this to be outside of normal wear and tear. This is a faulty keypad. This has been confirmed by the fact that not only have they stopped using that original part, they are completely out of stock everywhere in Canada of the new part that replaces it. They don’t have it in the US either and if they did it isn’t certified in Canada so if our house burns down because of it we are not covered by insurance.
I have 2 weeks to get ready for Christmas. Two weeks to bake in preparation for Christmas and then of course to actually cook Christmas dinner and our Boxing Day party food as well. Oh ya, New Years Eve too.
Frigidaire says they have an agreement with Sears. Sears says it isn’t their problem. They can send a repairman out but they don’t have the part anyways. I have a repairman thanks. What I don’t have is any more patience with this issue.
We will be buying a new stove. WE WILL NEVER, EVER BUY FRIGIDAIRE APPLIANCES AGAIN AND WE WILL NOT PURCHASE ANY NEW APPLIANCES THROUGH SEARS. EVER. AGAIN.
Within a few months of the warranty expiring we experienced problems with the keypad that controls the gas oven, clock, self cleaner, convection, timer etc. Some of the numbers wouldn’t work no matter how you pressed on them. We worked around it for a while using the 6 instead of the 5 when setting temperatures. Then we called the repairman. He came by and checked it out. Unplugged the keypad from the back of the stove and when he plugged it back in it was working again. Just a reset apparently.
This keypad has steadily been failing, number by number, since then. More numbers. The convection button.Then the timer. The last straw was when we could no longer shut off the gas oven. The keypad was dead, other than the clock. In order to shut off the oven we had to cut the power to that part of the house so that when we turned the power back on the oven had shut down. I consider this to be outside of normal wear and tear. This is a faulty keypad. This has been confirmed by the fact that not only have they stopped using that original part, they are completely out of stock everywhere in Canada of the new part that replaces it. They don’t have it in the US either and if they did it isn’t certified in Canada so if our house burns down because of it we are not covered by insurance. I have 2 weeks to get ready for Christmas. Two weeks to bake in preparation for Christmas and then of course to actually cook Christmas dinner and our Boxing Day party food as well. Oh ya, New Years Eve too.
Frigidaire says they have an agreement with Sears. Sears says it isn’t their problem. They can send a repairman out but they don’t have the part anyways. I have a repairman thanks. What I don’t have is any more patience with this issue.
We will be buying a new stove. WE WILL NEVER, EVER BUY FRIGIDAIRE APPLIANCES AGAIN AND WE WILL NOT PURCHASE ANY NEW APPLIANCES THROUGH SEARS. EVER. AGAIN.
