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May 27, 2014

WHAT CENTURY ARE WE IN

I was going to start this post now but I am in a very angry mood at the moment and will need to walk away and come back when I am a little more composed……..stress-test-woman-with-phones-stressed

6 hours later:

I understand privacy policies with businesses. We have them at my work and I know how annoyed people get when we won’t let them have access to someone’s account. I am the toughest one at work and won’t capitulate to demands of non-account holders when staff come to me to approve it. Yes we know you are the wife and you pay all the bills. Doesn’t matter… and I get that.

In planning for our move I am taking on the responsibilities for our accounts everywhere. Hydro, phone, cable, credit cards.

Unfortunately these were all set up with only my husband’s name over 30 years ago when we lived in previous century. If I recall correctly there were dinosaurs roaming freely at that time. good morning stressNow with computers and the internet we are able to manage things more easily but in some cases we are still archaic. I would do it all online except that we are keeping our old services active past the date we move as we will put the old house on the market later. We need services until we sell in the old home but new services in the new home.

Let’s start with phones.

Called phone company. Account is in BB Guy’s name but I am a contact. I can change the account and add an account but I cannot close the original account. They were very good to deal with except that the new phone will stay in his name or we will lose the lower rate for being a long time customer. We cannot have it in both our names.bang_head_here Cable company. Same thing. I have set up the new account but it is just in my name. Again I will lose any long time customer benefits. This is not fair as I have been part of the original account since 1982 but not in name as my name didn’t matter at the time.

Home electric bill. Online I am listed as the account administrator. Have been since 2008. I cannot do anything over the phone however. Only online. This would work except we are not cancelling our current service. We just want new service set up. Since the house we are buying has been vacant for a while we also have to supply them with a purchasing agreement to prove we are “new people” and not who the place is listed under now.

I was going to just set it up in my name and add BB Guy as the contact but since I am not a current customer
DIDYOUHEARME…NOTCURRENTCUSTOMERFORTHELAST31YEARS….I will have to pay a security deposit for an account in my name. That is where she lost me. I was not very polite and as someone who works in the service industry that is totally out of character for me. I WILL NOT PAY A SECURITY DEPOSIT WHEN WE …. YES I SAID “WE” HAVE BEEN PAYING THE CURRENT ACCOUNT FAITHFULLY FOR 31 YEARS.

Lets move on to a credit card. All I have to do is change the mailing address. Online again because the primary cardholder is whatshisname… (are you sensing the tension?).

Cardholder name and card number…right from the statement…. nope….. it doesn’t match….How can it not match when it is the information they are sending us and they specifically say that you need to have the statement handy to complete this.

Honestly I just don’t have the patience for this stuff. I do have my own credit cards and do have a credit history of my own but all this stuff that we have to move was set up over 30 years ago and housewives were not recognized as contributing members of a marriage.

Of course we want anything new to be set up with both our names but the companies won’t do it because they use credit information for one primary person only…. well if that is the case don’t come looking to me for payments if the accounts were ever to go in the toilet. Oh wait… I am liable for the bills if something were to happen… Hmmm funny how that works.

(BB Guy came home early from work to deal with all of this and everything will be set up on time. The Hydro guy stated someone 16 years old or older has to be at the house for them to set it up. BB Guy replied “ NO PROBLEM, MY WIFE JUST TURNED 16” Groan… at least I had one laugh today)

6 comments:

JoAnn ( Scene Through My Eyes) said...

Well that was a long and disastrous - but finally successful day - and I have to say - I certainly wasn't expecting that last part - made me laugh and I felt less stress. Funny how familiar these things are - and not funny at all.

We have finally gotten all of our doctors in row and we both can discuss any aspect of the other's healthcare. You would think that since our health care history is ALL on the internet that we could fill out a simple form for sharing information. Oh no - can't be that simple.

I'm glad you did get it all figured out - now on to the business of packing and moving - which should all go easily now that you've conquered the hard parts. Yeah right - one can always hope though.

joanne said...

Oh yeah, I've forgotten that everything in our home was set up long before women exsisted for any other reason but housekeeping. Good to know but sorry you had to deal with all the stress...guess I'll be handing that job over to the hubby when the time comes.

Vicki said...

Oh no, I have not begun this process of changing addresses on accounts for our current move which is scheduled for June 18. This is what I have to look forward to? We've only been here for 7 years, so can it be that bad? Yuck!

Peg said...

This is interesting! Our last move was 10 years ago. Some accounts were in my name, some in Grizz's, but I don't recall any of them declining to deal with me, and believe me I do ALL of that! There is an occasional time when I'm on the phone with somebody and they ask to have G verify that I can make the changes, and then we carry on (except credit cards - they're very, very sticky but that is one I'm thankful for in this day and age of identity theft). But it can be a frustrating process. Hopefully it's all over for you soon!!!

Jen Vandervoort said...

Lori, I still can't believe how difficult it is to get them to do anything about it. My Mom is trying to change a few bills to her name, since my Dad is ill, and NOPE not going to happen. They have been married for 53 years, she has always paid the bills, but they only see him.

We keep hearing "it's for the privacy rules" but I think it sucks.

Jen

Joseph Ledbetter said...

Interesting post!

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